Customer Service, Motel Increasing client satisfaction is the primary objective of companies to survive in the current competitive market. Travel and leisure is called as one of the fastest growing industry in the last decades without having signs of slowing in the 21st Century. But hospitality and tourism industry has been reframed in the recent […]
Bank, Literature Review It is tightly related to refer in brief to the earlier studies and research in the related aspects of the subject to discover and to complete the research spaces. The following are the some research conducted by the eminent creators and practitioners on the part of service top quality of banking companies. […]
This kind of chapter gathers the necessary materials used to become as the theoretic base to guide your research direction and develop appropriate scale intended for measuring customer satisfaction in leisure industry. Previous researchers found that there is a close relationship between study on customer satisfaction and quality measurement, therefore , the SERVQUAL version is […]
Operations management concentrates on managing process. All operations focus on the process of input, change and end result. Operations managing will concern about the expense of ingredients, labor requirements, and customer satisfaction. (Heizer, J, g, 39). Therefore all the workers need to give full attention to some key objects of operations management such as ability, […]
Really does Academic Leaders influence Staffs’ Commitment to Service Top quality in Malaysia? This paper discussed the partnership between command style of life changing and the commitment to support quality among academic employees in public and Malaysian Educational institutions. It has been asserted that excellent service top quality performance is one of the key factors […]