Panera bread case study essay

Category: Food and drink,
Topics: Fast food,
Published: 10.03.2020 | Words: 2772 | Views: 418
Download now


Panera Bread is one of the wonderful American success stories of breaking trends, and shaking up the market with complete development. Not only had been they successful, but they were able to achieve this accomplishment while carrying out things their particular way. Merchandise and Services differentiation had been the keys to this bakery-cafe’s success. Ahead of Panera Bread’s creation in ___, under no circumstances had a business combined the relaxing environment of a cafe with the fresh aroma associated with an artisan’s bakery. This turned out to be a guarded secret for its owner and stakeholders, and the research of this period from 2001 to 2003 shows for what reason.

Need help writing essays?
Free Essays
For only $5.90/page
Order Now

In this evaluation, we can examine the success elements of Panera Bread and explain how come they were capable of achieve some of the goals they’d accomplished so far. We will likely explain several alternatives and opportunities that Panera Loaf of bread may anticipate taking advantage of in the foreseeable future.

Panera Bread’s mission was going to create the bakery-cafe; a location the mixed the pleasing atmosphere of coffee shops, the food of sandwich shops, and the speedy service of fast food eating places.

They named this sort of service “fast-casual dining as well as the term suits because of the atmosphere and service quality they were in a position to provide. Panera Bread targeted 5 crucial consumer cusine needs such as the following:



The company’s income rose by 350. almost 8 million to 977. one particular million between 2000 and 2003 due to new device expansion, with 419 stores opening among 1999 and 2003. In 2000 system wide evaluation sales and annualized unit volumes increased 9. 1% and 12%. The growth of the two metrics decreased inside the years pursuing with system wide comparable sales and AUVs increasing only. 2% and. five per cent.


The fast-casual dining market consists of these companies that seek to load the difference between prêt à manger chains and full-service eating places. These companies give speed, effectiveness, inexpensiveness, hospitality, quality and ambiance. These types of restaurants come under fast casual when they give self-service, the between 6 and being unfaithful dollars, more expensive than fast food but cheaper than full assistance restaurants. Other requirements incorporate that the foodstuff be made to order and the decor being high end. This market of restaurants experienced significant expansion between 99 and the year 2003. Continued development was anticipated with sales projected to get to 50 billion dollars in the next decade. This growth was expected to come at the charge of fast food chains.

The industry’s growth started with high earnings and varied dining techniques, with concepts such as Mexican, Chinese, and bakeries. Opening costs for these establishments pertaining to annual product sales was nominal, allowing even more new players to get into the market with new concepts and menu things. Also the maturing of baby boomers and their children offered largely towards the growth of the fast everyday market. This demographic expressed insufficient coming back cooking whilst growing sick and tired of fast food and desiring a high-quality, refreshing, healthy eating experience, without the time intake of a total dining cafe. This market features effectively surfaced itself into a legitimate pattern in the restaurant industry.

Current day customers seek out establishments that combine qualities such as a casual atmosphere, top quality, and quick service. Panera Bread focuses on these areas of their bakeries by offering breakfast, lunch, day “chill-out, lunchtime in the evening and take home foods; in position with customer diningneeds. The company’s customer base included seniors, matinee-goers, shoppers, organization professionals, and students. The organization focuses on providing high quality food, targeting provincial dwellers and workers as being a premium niche bakery and cafe.

Panera Bread was a pioneer in the cafe-bakery part with exceptional concepts and operation talents, which has led the company to its current position inside the fast casual dining marketplace. The company designed its strategy in appointment the card holder’s needs of efficiency as well as the desire for top quality dining, which aren’t met by classic fast food restaurants. The company worked to establish Panera Bread like a leading nationwide brand, with its operation top quality, real estate tactics, and design and style being essential to their achievement

Each company-operated bakery had computerized funds registers to collect point of sale deal data, employed in generating promoting information. Product prices had been programmed in to the system from the corporate business office. The company’s in-store information program was designed to assist in labor organizing and foodstuff cost managing, to provide corporate and retail operation managing fast usage of data, and also to reduce administrative time. These kinds of systems supplied data to the company’s accounting department daily, enabling those to use the info to generate every week reports on sales and other important factors. The company also monitored the standard check, customer count, product mix, and also other sales trends. Also, establishments had systems that allowed the bread facilities to simply accept electronic instructions from the food handling business and deliver orders for the bakeries.


Personnel consisted of full-time associates in administrative or perhaps general positions, commissary employees, bakers, and associates at the bakeries. Since December 2003 the company got 3, 924 full time acquaintances, of to whom 344 were employed in standard or administrative roles primarily at or perhaps from the company’s support centers. The company as well had 4, 078 or perhaps hourly acquaintances at the bakeries. The company’s top priority was staffing needs its bakeries, fresh cash facilities, and support centers with qualified associates, investing in training programs to ensure quality. The companyoffered incentive applications and bonus deals to salaried employees, with the addition of product savings and worker stock options. Panera Bread assumed that featuring bakery-cafe workers the opportunity to take part in the success of the business would allow the company to draw and preserve highly determined and experienced personnel, making better consumer experience.

The business targets mainly those individuals in urban areas, centering on white training collar workers who have seek an easy and healthier alternative from fast food burgers and other common establishments of fast service. With a large focus on people seeking an easy, quality food handling business product, the corporation seeks to give its goal customers a stylish ambiance to dine in. Panera Bread’s competition derived from sources within just its control areas. The businesses competed based upon consumers need for breakfast, lunchtime, daytime, lunch in the evening, and take home loaf of bread sales with all the competitive elements being location, environment, customer support, price, and quality of goods. The company also competed intended for leased space in desirable locations where certain opponents had capital resources that exceeded these available to Panera Bread. These primary rivals included specialized food and casual dining restaurant retailers, including national, regional, and locally possessed concepts.

Panera Bread had a fresh money facility system that supplied fresh money to the company owned and franchise operated bakeries daily. The company had 16 commissaries that prepare the fresh bread. These commissaries assured item quality and consistency, advancing by the company’s master artist baker, Mile Marino, who may have been with the company seeing that 1987. The organization also created five year contract with a company called Bunge because of its supply of iced dough.

The company also agreed upon an agreement with Dawn Food Products to prep and offer the frozen cash; structured as being a cost-plus arrangement. Franchised bakery’s operated below individual legal agreements with both the company distributor or various other regional marketers, with 3 companies providing as the primary distributors intended for Panera Loaf of bread. The company has already established increasing stock holder’s fairness between 1999 and the year 2003, with its most current total stockholder’s equity equaling 195, 937 in December of 2003. Total incurred liabilities of the company equaled $46, 235 in January of 2003 which generated for a total financial obligations and stockholder’s equity of $245, 943for the year.


The company strategy centered around a conceptual focus on the specialty food handling business category using a focus on artist attention loaf of bread made with 100% natural ingredients. The strategies applied by the company focus on appointment the important client trends attained by take out chains, while striving for an even more upscale environment. In an effort to make Panera Breads emerge in a nationally dominant name, the business framed their menu, systems, prototype, and strategies around effective competition within sub-level business objectives. This helped to firm to increase income between 2002 and the year 2003. The unique character of Panera Bread’s top quality in its cafe’s, menu choices, distinguished food handling business design, together with the valuable locations of the stores written for its success. The company planned to combine company and franchise work in order to achieve its progress. Franchising turned out to be a key factor in the company’s achievement, allowing the organization to increase more rapidly because of increased assets to clothing the strategies and principles produced by Panera.

At the concluding of the the year 2003 fiscal year, the company acquired 429 bakeries in operation and documented objective of opening an addition 409 bakeries. The company offers 8 important executive representatives with extensive experience, the two with Panera Bread and also with other key corporations and organizations which include Starbucks, Fidelity Investments, and also other companies. Most of these officers received their situation with Panera between 99 and the year 2003. The company comes its tradition from the pre-existing chains of fast food and full assistance dine-ins. In an effort to supply buyers with a third option that combined the attributes of both these markets, the company, through many stages of conception, successfully identified a distinct segment within downtown consumers. The business pioneered a brand new market portion of meals service trends and through constant growth and development has built an effective company. The organization is organized with best management and board management establishing and updating views goals and visions intended for the growth and target in the restaurant cycle. The company offers both company and operation operated bakery’s that stick to the perspective and way of organization management and consumer developments.


Panera Bread has maintained its organization strategy more than its lifespan and they always employ a product/service differentiation strategy to sustain their very own competitive benefits as a fast-casual dining experience. This strategy offers enabled them to grow very swiftly within the last 15-20 years and provides given these people a substantial hold on the market to get fast-casual dining. Panera Bread’s decision to employ this difference strategy correctly, gives them the best possibility to succeed for target market. They are really in a market where there are numerous ways to separate the products and services they supply. Buyers often perceive these kinds of differences because the product/service having worth. Fortunately, couple of rival businesses are next distinct differentiation approach. Ron Schaich and the lads were right when ending that this differentiation strategy will attract customers which gave Panera Breads every purpose to employ this strategy.

To identify themselves from your likes of McDonald’s, Burger King, or Pizzas Hut; they will focused on an exceptionally high quality of food products. This played into their particular game plan of becoming a niche cafe and they continued to find the best and a lot natural ingredients because of their products. Every loaf of bread is definitely baked with the four materials, water, normal yeast, flour and sodium, no chemical substances or preservatives are at any time used. One more practice they employ to supply first class goods is within all their supply sequence. To provide fresh dough to their locations every single day, they have a large number of regional refreshing dough features.

These establishments would go through a 48 hour process to prepare bread and bagel dough for shipment, which provides regular quality and efficiency to any or all the locations. Panera Breads also found that numerous customers were more health-conscious which motivated them to introduce a full line of whole grain breads. Additional improvements that they can instituted included new artisan sweet merchandise, egg souffles and normal anti-biotic free chicken most to meet the customer’s changing preferences. These are the practices upon which Panera Bread offers continued to supply an exceptional unique product line to its customers in hopes of sustaining a competitive benefits.

Panera in addition has implemented change in other areas to supply their customers which has a differentiated services experience. They have employed a cafe design which created one of the comfortable and warm surroundings to eat in. It had been very effective for their technique of specific themselves and the offerings to customers. Just like Starbucks, they will wanted to produce an environment by which consumers will identify Panera Bread as being a neighborhood getting together with place. Because of this, patrons could continuously use a Panera Breads location for all those sorts of events whether they are for business or pleasure. Probably the most benefits that Panera Breads provides to its customers is totally free wireless high speed internet and since they were major to do so, this kind of created a competitive advantage for these people.

The fast-casual dining sector is generally a fresh concept. Now, Panera must sustain their leadership and competitive benefit in this industry to continue to grow and fend off rivals. One of the best defensive strategies that they can employ may be the leverage obtained by economies of scale. With these economies they will continue to present their products issues terms, which give them an advantage over the competition. This in turn offers them even more control over industry and the suppliers in this sector. Here they can block avenues for current competitors and new entrants. If they can continue to stick to the top with the industry they will continue to make use of this shielding strategy.

One of the main reasons that Panera Bread is relevant is because of their size. At this time they are one of the largest fast-casual dining businesses and they employ this size to stimulate further more growth. Continuous to develop gives these people the opportunity to generate more revenue if performed well with the right buyers. Income is always a great reason for enlargement and Panera Bread understands this. They are one of the best in the restaurant sector at recognizing shifts in consumer preferences and being able to make the appropriate adjustments to fulfill their customers. This really is crucial particularly in today’s community where transform is constant and speedy. As Panera Bread constantly strives to become leader in product and environmental offerings, it’s important that they continue being aware of and progress along with the changing universe. Even though they will employ some of these strategies down the road, they can’t reduce track of their business model for fast-casual cusine restaurants in the act.

Though Panera Bread has become very effective during this period, there are a few strategies which they can enact to activate a growth in profits. Regrettably, with each benefit from an alternative there is always a cost that Panera Bread might or might not be willing to incur. Firstly, Panera Bread could try to vertically integrate many. This would necessitate them to pre-pack some of their breads and sub products and promote them in local grocery store chains across the United States. This tactic would make many more accessible for the general public possibly where there are no Panera Breads cafe-bakeries near by. One of the key risks with strategy would be the possibility that product quality would reduce because the items are not being made fresh inside the actual bakeries.

The second ideal alternative is the use of mini cafes within just retail stores. This tactic has already been implemented by Starbucks with their tiny cafes within Target retail stores. This would also make the items more accessible towards the general public, this provides Panera Breads more exposure. This strategy could require Panera Bread to train managers in the retail store to be able to handle the right preparation of their products. Finally, the third alternative would be purchasing local eateries and changing them in new cafe-bakery locations. This tactic would essentially eliminate competition and create new areas where these products can be accessed. Alternatively, if Panera Bread is unable to conduct total takeovers, there is a risk that they can could lose some of the authenticity of their products/services.